Infrastructure Support Analyst
Are you a sports enthusiast ready to dive into the heart of college football & basketball action? At TXODDS, we are looking for dedicated individuals to drive our sports data feed.
We usually respond within two weeks
Overview
As an Infrastructure Support Analyst, you will play a pivotal role in ensuring the efficiency, security, and reliability of our technology ecosystem. Your responsibilities will encompass the installation, configuration, and maintenance of software applications on employee laptop workstations, contributing to the enhancement of workflow efficiency and organizational needs, and being the point of contact with technology and infrastructure vendors for the Chicago-based office optimization
What you'll do
• Install, configure, and maintain software applications on 60-plus laptop workstations to meet organizational needs and enhance workflow efficiency.
• Implement and manage robust data protection measures, including regular backups and disaster recovery plans, to safeguard critical information.
• Oversee the maintenance, and troubleshooting of wired internet infrastructure to ensure reliable and high-speed connectivity.
• Maintain high-performance satellite TV and streaming solutions for a multi-TV display setup, ensuring optimal video quality and minimal latency for an immersive viewing experience.
• Deploy and maintain effective security measures to protect systems from viruses, spam, and malware, ensuring the integrity of data and system operations, aligning with existing company policies.
• Conduct regular office maintenance and hotdesking tasks on laptop workstations to optimize performance, troubleshoot issues, and ensure a secure and stable computing environment.
• Provide technical support to end-users, addressing hardware and software issues promptly, and offering guidance to optimize system usage.
• Act as the primary liaison with technology vendors, coordinating procurement, support, and other interactions to meet the organization's technological needs.
What we expect
- Experience with endpoint management provider ESET, or related provider.
- Confidence in making decisions and managing multiple tasks against tight deadlines.
- Exceptional communication and interpersonal skills, capable of working cohesively with various teams.
- Experience with productivity management software; Jira, Confluence, and Monday preferred
- Collaborates and communicates well within a team, contributing to group goals and projects.
- This is not a remote position. Reliable private or public transportation to the downtown Chicago office is required.
- Adaptability to swiftly changing environments and the ability to remain poised under pressure.
- English skills (written and spoken) are required.
Nice to have
- Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
- A background in computer science or a related field.
- Hands-on expertise in implementing, configuring, and testing office laptop workstation and software solutions, preferably in a startup environment.
- Working knowledge of computer networking, Lenovo, Dell, Office 365 products, VoIP platform 3CX, and scheduling software.
What we offer
- Be a part of cutting-edge live sports data operations.
- An open and collaborative working atmosphere
- Opportunities for personal and professional development
- Group outings and team meals
- Paid time off
- Paid training
- Branded merchandise
- 401(k) with company match
- Health, dental, & vision insurance
- Paid parental leave
- Location: Chicago, IL (River North, steps from Brown Line)
- Employment Type: Full-Time
Our recruitment process includes an initial discussion, a practical challenge to assess your general infrastructure knowledge, and a comprehensive interview exploring your problem-solving strategies and team collaboration abilities.
Excited to oversee our live data operations? Apply today and help drive our real-time decision-making processes to new heights!
- Department
- Scores Capture
- Locations
- TXODDS Chicago office
- Yearly salary
- $63,000 - $68,000
- Employment type
- Full-time
TXODDS Chicago office
Workplace & Culture
We focus on multitalented competence, leading us necessarily to a diverse team of varying backgrounds, religions, ages, genders and neurologies.
Here at TXODDS, we are always in search of the brightest minds to join our scaling team. It doesn’t matter if your field of expertise is tech or customer support, admin or sales, we want to hear from you!
We don’t just hire people for their skill set, we hire you for your ability to fit in and drive our business. If you’re hard working, love to find solutions, enjoy working in a fast-paced environment, then we might just be the team for you!
About TXODDS
We have spent 20+ years creating a market leading global delivery platform for low latency streamed odds data. TXODDS specialises in the aggregation of sports betting data and distribution of FAST, ACCURATE ODDS via betting odds API feeds and providing historical data to the global sports betting industry.
We work behind-the-scenes across the sports gaming industry, ensuring clients have access to real time, accurate and relevant data – no matter which sport or fixture. We also maintain the world’s most comprehensive betting odds data archive, for full end-to-end Analytics and Business Intelligence retrieval. Our products give access to the most reliable, low latency and actionable sports betting data available.
Even if you do not recognise our name, if you have ever placed a bet online, it is likely that the site is actively utilising our data.
Infrastructure Support Analyst
Are you a sports enthusiast ready to dive into the heart of college football & basketball action? At TXODDS, we are looking for dedicated individuals to drive our sports data feed.
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